Privacy policies

• Contact information (home information including address, email addresses, and phone numbers for calls and texts)
• Pet Information (birthdays, medical history, breed, sex, species)
• For general visitors to the Nuleaf Veterinary™ Veterinary Nursing and the Nuleaf Veterinary™ Shop or social media, computer hardware or software information through cookies or pixels (e.g., IP address, operating system, browser type, domain name, URL, access times, and referring web site addresses).
• Information may be made available to the following third parties, all of which have privacy policies in place. They include:
• The Nuleaf Veterinary™ Veterinary Nursing and the Nuleaf Veterinary™ Shop sites accountant and bookkeeper (financial information for the purposes of tax planning and reimbursement)
• Square App Billing (POS system) (online)
• Collection agencies (in the case of delinquent accounts)
• Email Marketing services (currently SQUARE APP, WEAVE, Digitail, Gmail and Google)
• Virtual Assistants (from time to time to monitor announcements, send referral letters, past due collections, and miscellaneous administrative activities, including managing social media and learning platforms)
• 3rd party backup software to ensure the security of Nuleaf Veterinary™ Veterinary Nursing and the Nuleaf Veterinary™ Shop

Third party policies

• Electronic files and information is primarily managed internally and is stored on computers belonging to Nuleaf Veterinary™ Veterinary Nursing and the Nuleaf Veterinary™ Shop employees or contractors.
• When consent is obtained from each client, their email is added to our email list, a membership profile is added for each client and a web profile is established on the DIGITAIL CRM, and EXCEL.
• If Nuleaf Veterinary™ hires other companies to provide some products or services on our behalf, we will only provide those companies or individuals the personal information they need for the Identified Purposes within their scope of work, and we will limit their rights to use and further disclose your personal information as appropriate in the course of their work for us.
• Information that Nuleaf Veterinary™ gathers is retained in web-based software associated with the Nuleaf Veterinary™ website, in a DIGITAIL CRM account, in SQUARE APP that provides a POS and billing system, and in an excel-based database or reports.

• To someone you have designated to act as your agent, for one or more of the Identified Purposes (listed above);
• To Nuleaf Veterinary™ employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, suppliers and agents, who provide services to Nuleaf Veterinary™;
• Someone our clients have designated to act as their agent, for one or more of the Identified Purposes
• If Nuleaf Veterinary™ Veterinary Nursing and the Nuleaf Veterinary™ Shop has reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with Nuleaf Veterinary™ Veterinary Nursing and the Nuleaf Veterinary™ Shop rights or property, other users of the Nuleaf Veterinary™ Veterinary Nursing and the Nuleaf Veterinary™ Shop web sites, products or services, or anyone else that could be harmed by such activities; and
• To respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.
• In addition, as Nuleaf Veterinary™ Veterinary Nursing and the Nuleaf Veterinary™ Shop continue to develop its business, we or our affiliates or partners may sell or buy other businesses or entities, or we may merge with another company. In such transactions, personal information may be one of the transferred business assets.

• When a member has unsubscribed from the Nuleaf Veterinary™ Veterinary Nursing and the Nuleaf Veterinary™ Shop email list, their email address is maintained in our 3rd party database under the unsubscribed category (and in our website database as an unsubscribed email address) to ensure adherence to legal statutes.
• Products or services may be removed from a client as a result of an account that is not in good standing (and until payment is made and according to CRA guidelines).
• Financial records are retained according to CRA guidelines.
  
  

• Nuleaf Veterinary™ Veterinary Nursing and the Nuleaf Veterinary™ Shop account records are maintained to satisfy CRA requirements, and then will be shredded.
• Nuleaf Veterinary™ Veterinary Nursing and the Nuleaf Veterinary™ Shop databases will be archived and stored in a secure location.

Children Information

Online privacy

• Your information will be provided to you as quickly as possible (but no later than 30 days from the date of your request), as long as that information may be legally copied to the person making the inquiry.
• If Nuleaf Veterinary™ Veterinary Nursing and the Nuleaf Veterinary™ Shop are not able to provide access to some aspect of a client’s personal information, it will provide reasons for denying access such as (see legal restrictions and examples below):
  • That the information relates to a breach of an agreement or a contravention of law
  • Its disclosure could reasonably be expected to threaten the life or security of another individual.

• If it would reveal personal information about another individual unless there is consent or a life-threatening situation. This is unlikely since records are usually individual but could be required in the event of involvement in a law suit; or
• If an individual requests that he or she be informed of information disclosed to a government institution in certain specified cases, or for access to the information itself, and the government institution objects to the institution complying with the access request. In such cases, Nuleaf Veterinary™ Veterinary Nursing and the Nuleaf Veterinary™ Shop must refuse the request and notify the Privacy Commissioner of Canada. As well, Nuleaf Veterinary™ Veterinary Nursing and the Nuleaf Veterinary™ Shop cannot inform the individual of the disclosure to the government institution, that the institution was notified of the request, or that the Privacy Commissioner of Canada was notified of the refusal.

• Is protected by solicitor-client privilege
• Would reveal confidential commercial information, although if this information can be redacted, Nuleaf Veterinary™ Veterinary Nursing and the Nuleaf Veterinary™ Shop will release the remaining information
• Would reasonably be expected to harm an individual’s life or security; although if this information can be redacted, Nuleaf Veterinary™ Veterinary Nursing and the Nuleaf Veterinary™ Shop will release the remaining information.
• Was collected without the individual’s knowledge or consent to ensure its availability and accuracy, and the collection was required to investigate a breach of an agreement or violation of a federal or provincial law (the Privacy Commissioner of Canada must be notified)
• Was generated in the course of a formal dispute resolution process, or
• Was created for the purpose of making a disclosure under the Public Servants Disclosure Protection Actor a related investigation.

• Please direct any complaints about Nuleaf Veterinary™ Veterinary Nursing and the Nuleaf Veterinary™ Shop organization in writing to Rebecca Bartley, Owner at becky@nuleafvet.com. Please allow 14 days for a response to your request.
• To find resolution to a complaint, first approach the Nuleaf Veterinary™ Veterinary Nursing and the Nuleaf Veterinary™ Shop privacy officer. Should that prove unsatisfactory, individuals can contact the Privacy Commissioner of Canada: